Privacy Policy

2.1 We may obtain some of your personal information in order to provide our services. The information we collect is necessary to provide our services and we will not collect any information that is not required by the nature of our services. We may collect some of the following personal information:

• First and last name
• E-mail address
• Phone number
• IP address and server log files
• Payment Information
• Other information you choose to provide

(A) Name

2.2 In order to register to use our platform, you must provide your first and last name. We will only use this information to create an account for you and to address you when we contact you. The legal basis for processing this information is contractual obligation. If you do not provide your name during registration, you will not be able to create an account with us.

(B) E-mail address

2.3 We require your email address when you register to use the Services, or you may provide it when you sign up for the newsletter or when you contact our support. We will only use your email address in accordance with this Privacy Policy, including the rules regarding the duration of collection. We collect your email address to comply with our contractual obligation to provide our services, or with your consent, depending on the purpose of the collection. We collect your email address in the following instances:

• When you create an account with us. We will collect your email address to create and manage an account for you and to send you notifications regarding your account, such as when you want to retrieve your password, receive a message, when we change our privacy policy, or in the event of a data breach. An account is required to access some of our services and if you do not provide us with your email address for this purpose, you will not be able to access those services.
• When you contact us. We collect your e-mail address when you contact us through our [email protected] e-mail address. When we collect your e-mail address in this manner, we use it only to respond to your request
• When you subscribe to the newsletter. We collect your email address when you sign up to receive more information about Envoilettre.com. By subscribing to the newsletter, you agree to receive emails with the latest news about Envoilettre.com and related products.

(C) Telephone number

2.4 We may collect your telephone number when you choose to use our Services. Some services require a telephone number to enable the use of this application for the purpose intended, given the way our services operate. If you provide your phone number for this purpose, we will only use it to provide the requested services and we will not use your phone number for any other purpose.

(D) IP address and server log files

2.5 We integrate security systems on our platform to prevent malicious attempts and exploits of the site. We analyze IP addresses and ban those that show signs of malicious activity such as too many failed passwords, scanning for exploits and the like. We process this information in the interest of protecting the integrity of the Site and its related databases. We collect your IP address based on a legitimate interest in maintaining the integrity and security of our databases.

2.6 The Platform collects a series of general data and information when a person accesses the Site. This general data and information is stored in the server log files. The information collected includes (1) the types and versions of software and browsers used, (2) the operating system used by the accessing system, (3) the date and time of access to the Services, (4) the accessing system's Internet service provider, and (5) any other similar data and information that may be used in the event of an attack on our computer systems.

2.7 We collect this information for the purpose of investigating violations. When using this information, we may link specific log files to specific users, provided that users are logged into their Envoilettre.com account when accessing the Site. This information is necessary to (1) troubleshoot problems and correct system bugs, (2) properly deliver content on our Platform, (3) optimize our Platform content and advertising, (4) ensure the long-term viability of our computer systems and website technology, and (5) provide law enforcement authorities with information necessary for criminal prosecution in the event of a cyber attack. We collect this information based on our legitimate interest.

(E) Payment Information

2.8 All payments on the Platform are made through third party service providers such as Stripe Inc or PayPal Inc, depending on the payment method. You hereby understand that by making a purchase through our Platform, your personal information is processed and handled in accordance with the respective third party policies. Stripe's privacy policy is available here https://stripe.com/us/privacy, and PayPal's privacy policy is available here https://www.paypal.com/us/webapps/mpp/ua/privacyfull? locale.x=en_US.

(F) Other information

2.9 You may at any time choose to provide other information that is not necessary for the proper functioning of the Services. In all such cases, we will only use such information for the purpose for which you provided it. If we are not sure why you are providing the information, we will contact you if possible. If not, we will delete the information.

(G) General

2.10 Certain services will not be available to you if you do not provide the requested information. We may keep a record of your questions, complaints or compliments and the response, if any. When you contact us, we will collect any information you choose to provide. We will retain and use this information solely for the purpose of responding to your requests. The information contained in the request, free of any personally identifiable information, will be stored on our servers for the purpose of improving our services and providing the best possible customer support.

2.11 We do not sell or rent Personal Information to any third party. We use the Information collected for internal and marketing purposes as required by the nature of the Services and only in accordance with this Privacy Policy. In some cases, we are required to comply with court orders and government requests and to provide information or portions of information to authorized agencies.

2.12 We may disclose your personal information to our partners, agents and operators under confidentiality or similar agreements, including payment processors and shipping companies that we believe reasonably need to come into contact with such information: (i) to provide services in accordance with your request; (ii) to administer our business or the Site; (iii) to provide customer support; (iv) to update account information; (v) to transmit updates, announcements and newsletters; (vi) to respond to your communications and communicate with you about the Site and other Site-related activities; (vii) in the event of a reorganization, merger, sale, joint venture, assignment, transfer or disposition of all or part of the business or operations of the Site (including, but not limited to, in connection with bankruptcy or similar proceedings); or (viii) as otherwise authorized by you.

2.13 We have implemented procedures and security measures to ensure appropriate protection of the information we process from misuse, unauthorized access, disclosure or modification. We will delete any information about you at your request, no later than fifteen (15) days after the request is made.

2.14 We recognize that the security of your information is one of our highest priorities and, therefore, only authorized processors have access to your information. While we take all appropriate steps to ensure the security of your information, you understand that no data security measure in the world can provide 100% protection. If we become aware of or suspect a breach of personal data, we will promptly notify the appropriate supervisory authority and users, if applicable, within seventy-two (72) hours of becoming aware of the breach.

2.15 The processing of information is done automatically, without human intervention. However, when you contact us by e-mail, the information contained in the e-mail will be processed by a real person in order to provide you with the response to the e-mail.

2.16 Users may request access, modification and deletion of personal information and exercise their right to object. Such requests should be addressed to [email protected]

3.1 The Platform and other third-party analytics platforms collect a range of general data and information when a User or automated system calls the Platform. This general data and information is stored in server log files. This may include (1) the types and versions of software used, (2) the operating system used by the accessing system, (3) the date and time the services were accessed, (4) the accessing system's Internet service provider, and (5) any other similar data and information that may be used in the event of an attack on our computer systems.

3.2 We collect this information for the purpose of investigating violations. By using this information, we do not draw any conclusions about the user. Rather, this information is necessary to (1) properly deliver the content of our platform, (2) optimize the content of our platform as well as its advertising, (3) ensure the long-term viability of our computer systems and website technology, and (4) provide law enforcement authorities with information necessary for criminal prosecution in the event of a cyber attack. Anonymous server log data is stored separately from any personal data provided by a data subject.

4.1 With respect to the Information we collect from Users about letter recipients, Envoilettre acts as a subcontractor to fulfill the User's request for services. Envoilettre may not use the Information collected for its own use and collects such Information only on behalf of Users. With respect to such Information, Users are in the position of a data controller under the EU GDPR.

5.1 Information will be stored on servers that are secure, controlled and maintained in accordance with adequate privacy safeguards. We may store or transfer Information about data subjects located in the EU to servers located in countries deemed adequate by the European Commission, or in countries that the European Commission has not deemed adequate, provided that such countries implement appropriate and adequate safeguards regarding the security of personal information.

5.2 Information is stored on the servers only for as long as is necessary to provide the Services and maintain the integrity of our databases. We will maintain records of processing activities to demonstrate compliance with the EU GDPR Regulation.

5.3 Some services require the use of third party solutions. When you are redirected from our site to a third party website, you are no longer interacting with our site. Any information you provide through third party websites will be handled in accordance with their privacy policy and other applicable terms and conditions.

6.1 The Site or emails may contain links to other external websites that are outside our domain. We are not responsible for the privacy practices or the content of such external sites. If you choose to follow these links to external websites, you do so at your own risk.

6.2 Cookies help us to optimize and improve the user experience of the Site by helping us to provide critical functionality. The cookies we use may vary over time as we continually update and improve our Site and Services. You can find more information in our cookie policy.

7.1 If you register an account with us, we will retain your Information for as long as you have an active account. Once you delete your account, we will delete all Information we have collected about you, unless we have appropriate legal grounds to continue processing it. If your account has been terminated or suspended due to a violation of the Terms, we will retain your Information for up to two years to prevent repeat registrations and to enforce suspension.

8.1 You may request to:

• Obtain confirmation that your information is being processed, access the information we have stored about you and additional information.
• Receive a copy of your information held by Envoilettre.com in a structured, commonly used, machine-readable format.
• Correct your information.
• Have your personal information deleted.
• Object to the processing of information by Envoilettre.com.
• Restrict the processing of your information by Envoilettre.com.
• File a complaint with a supervisory authority.

8.2 These rights may be limited if they are subject to Envoilettre.com's legitimate interests and regulatory requirements.

9.1 We reserve the right to change our privacy policy at any time. The current version of our privacy policy is available on the site and indicates the effective date. We encourage you to periodically review our privacy policy.

10.1 If you have any questions or concerns about our privacy policy and how information is handled, or if you would like to access, retrieve, modify or update your information, please contact us at [email protected].